To enhance communication outside of the hierarchical reporting structure, skip meetings can be set up. Skip meetings refer to meetings between senior leaders and those working at more junior levels where those occupying positions in between are skipped. Skip meetings bring the system together by promoting dialogue between those at the top and the bottom of the organization. Skip meetings are usually informal and designed to help those at different levels get to know each other better and to exchange experiences in the work place from various vantage points. Senior leaders learn how a particular change, policy or procedure is affecting those on the ground. Those in more junior positions have a chance to learn about the big picture and larger scale trends that may be influencing their work.
In some organizations, the sharing of information is enhanced by changing from a “needs to know” policy to a “keeping you in the loop” approach. In these cases, errors on the side of oversharing is preferred to deciding for others whether they need to know something. Another approach is assuming that all those who will be impacted or are touched by the certain information even in a small way may benefit from this information.
In most organizations, there is a lot of outstanding work that may not be widely known. Using the social media and other means to continuously tell Best Practices stories is a powerful way to broaden the learning and a means to allow different parts of the organization to stand on the shoulders of those who came before.